Frequently Asked Questions

WHO IS TY HOWARD?

• About Ty Howard
• How long has Ty Howard been in the paid professional speaking business?
• What were some of Ty’s struggles and pitfalls in the beginning?
• What are a few of Ty’s most notable accomplishments in the paid speaking business?

1. About Ty Howard

Ty Howard, a.k.a. Mr. Untie the Knots®, is an internationally respected authority on self-development and business-development. He is a habits consultant, relationship expert, teacher, personal and professional development expert, and best-selling author (wrote Untie the Knots^TM That Tie Up Your Life: A Practical Guide to Freeing Yourself From Toxic Habits, Choices, People, and Relationships). He has dedicated his life to teaching knots-free living and relationship-building to organizations, individuals, and families around the world. His business acumen and strategies that are easy-to-follow and apply have propelled top organizations to frequently seek his counsel and advice. Ty’s admirable communication skills have helped him become one of America’s most popular professional speakers on the circuit today. His solid background in research and practical strategies has made him a trusted source for professional and personal development guidance on five continents.

Ty Howard is also the Founder, Chairman and CEO of The Baltimore Worldwide Speakers Bureau, Knots FREE Publishing, Knots FREE Media, CustomizedSpeeches2Go.com, Ready2GoSpeeches.com. He is also the founder, CEO, and editor in chief of MOTIVATION magazine (www.MOTIVATIONmagazine.com). Ty Howard is referred to often by several veteran professional speakers on the circuit today, as

“The Richard Branson of the Professional Speaking Industry.”

• On Friday, February 17, 2012, Ty Howard successfully launched the online magazine, MOTIVATION. As the founder, CEO, and editor in chief of MOTIVATION, his ultimate goal is to continuously bring a Big Boost of MOTIVATION to a world in great need of encouragement, increased hope, practical strategies for success. He also wants to provide solutions to improving, achieving and living better in all areas of life.

2. How long has Ty Howard been in the paid professional speaking business?

Ty has been in the paid professional speaking business for over 23 years.

3. What were some of Ty’s struggles and pitfalls in the beginning?

When Ty first started speaking for a FEE, he spoke mainly in the youth, schools, and college market. Some of his struggles and pitfalls in the beginning included the following:

• Trying to speak on every subject or topic he could imagine.
• Not knowing where and how to find quality paid speaking engagements; consistently and fast.
• Not developing an authentic brand, niche, and trademark synonymous to his business.
• Not making continuous marketing a priority for his business.
• Trying to mimic every great professional speaker and their business.
• Paying several veteran professional speakers for coaching and advanced strategies/systems his business was not ready to utilize at that time.
• Not taking the time to develop program presentations that had a clear process connected to them.
• Failing to create quality products sooner versus later.
• Failing to develop the necessary tools for long-term success in the paid professional speaking business.
• Not treating or building his speaking business like a real business.

By year 13, Ty Howard had learned, developed, tested, fine-tuned, and taught his proven Ty-Track&TRADE: Profitable Traction Solutions Process to over 1,000 part-time and full-time paid professional speakers. At the present, Ty speaks mostly to corporations, associations, government agencies, health care organizations, and at national conferences. However, he is still invited often to speak to college, youth, teen, and young adult audiences around the world.

4. What are a few of Ty’s most notable accomplishments in the paid speaking business?

A few of Ty’s most notable accomplishments in the paid professional speaking business are as follows:

• Bringing online and maintaining 40+ successful and profitable speaking business related web sites.
• Presenting to over two million people in 23 years.
• Being invited as an expert guest on over 150 radio and television shows around the world.
• Starting and operating The Baltimore Worldwide Speakers Bureau.
• Starting and operating Ty Howard Seminars^TM.
• Starting the Ty Howard College Scholarship Fund Program and awarding over $60,000.00 in scholarships since its inception in 2004.
• Writing, self-publishing, and marketing his best-selling book Untie the Knots^TM That Tie Up Your Life: A Practical Guide to Freeing Yourself From Toxic Habits, Choices, People, and Relationships.
• Writing and self-publishing his second book in September of 2020, You Were Born to Be G.R.R.R.R.E.A.T.!!!!^TM The 8 Essential of True GREATNESS. An Empowerment and Character Enrichment Guide for Teens.
• and much, much more!!!

ABOUT TY HOWARD SEMINARS^TM

• What is Ty’s Credo, Motto, and Vision for Ty Howard Seminars^TM?

1. What is Ty’s Credo, Motto, and Vision for Ty Howard Seminars^TM?

The Credo

Ty Howard Seminars^TM is a training and development experience where the genuine teaching, coaching, empowerment, and long-term profitable success of our graduates is our highest mission, purpose, and commitment.

We pledge to provide the finest coaching experiences, comprehensive self-pace courses, support, and resource products for our participants, graduates, and customers. We are dedicated to creating and upholding a winning and supportive relationship experience that will continuously empower our graduates to build, grow, and enjoy their own successful profitable professional speaking business.
The Ty Howard Seminars^TM experience enlivens the drive for passionate business growth and success, instills focus and practical well-being, and fulfills even the unexpressed wishes and needs of our graduates and customers.

The Motto

At Ty Howard Seminars^TM, “We are Empowered Professionals Serving Empowered Professionals.” This motto exemplifies the anticipatory service provided by all staff members.

The Vision

Ty Howard Seminars^TM strives and commits to helping paid professional speakers achieve continuous Empowered Significant Results!

To become the leading African-American owned seminar firm providing End-to-End Professional Speaking Business Development Services in the United States.

To create a corporate culture centered around cutting-edge consulting, coaching, self-pace courses, creative marketing, branding, and developmental opportunities that foster growth, education, and ultimate advancement for our staff professionals — people who are exceptional at what they do, are team players, conduct themselves ethically, and are always customer satisfaction focused.

To maintain a stellar corporate reputation built upon quality, trust, integrity, industry consciousness, and “Empowered Professionals Serving Empowered Professionals.” In turn, continuously exceeding the expectations and desired outcomes of our customers.

SERVICES AND PRODUCTS PROVIDED BY TY HOWARD SEMINARS^TM

• Ty-Track Profitable Speaking Business Coaching Program
• Ty Howard InfoPower Consultation
• Public Speaking Skills Coaching / Training
• Presentation Skills Coaching / Training
• Other THS Consulting and Coaching Services
• Ty Howard’s Keynote Speaking Services
• Ty Howard’s On-Site Professional Development Training Services
• The THS Online Products Store

How do I contact Customer Service?

Contact Customer Service at (443) 982-7582. Customer Service Representatives are available to take your call Monday through Friday, 9am-6pm EST.

THE BEST WAY TO BEGIN WORKING WITH THS AND TY HOWARD

The BEST way to begin working with Ty Howard Seminars^TM and Ty Howard is by visiting the following
page on our website, complete the “Intake Form,” then click submit:

Ty-Track Profitable Speaking Business Development & Coaching Program – Intake Form.

How do I contact Customer Service?

Contact Customer Service at (443) 982-7582. Customer Service Representatives are available to take your call Monday through Friday, 9am-6pm EST.

TESTIMONIALS AND ENDORSEMENTS ON OUR SERVICES AND PRODUCTS

For testimonials and endorsements on Ty Howard Seminars^TM and Ty Howard’s services and products visit the following
page on our web site:   Success Stories.

How do I contact Customer Service?

Contact Customer Service at Direct at (443) 982-7582. Customer Service Representatives are available to take your call Monday through Friday, 9am-6pm EST.

FINDING THE RIGHT SERVICE OR PRODUCT FOR YOU – YOUR STARTING POINT

If you need Ty Howard’s assistance in guiding or suggesting for you which service or product you should begin with, visit the following page on our website:

Try A Free Up-To 30 Minute Consultation with Ty Howard.

Or contact Customer Service

Contact Customer Service at (443) 982-7582. Customer Service Representatives are available to take your call Monday through Friday, 9am-6pm EST.

ON-SITE TRAINING, KEYNOTES AND WORKSHOPS FOR PROFESSIONAL ORGANIZATIONS

• What type of on-site training, keynote and workshop programs does THS offer?
• How does my organization hire Ty Howard or a THS Consultant?
• What types of professional organizations has Ty Howard or a THS Consultant presented to in the past?
• Can I or a representative from my organization come watch Ty Howard or a THS Consultant present for possible consideration for our organization?

1. What type of on-site training, keynote and workshop programs does THS offer?
Training / Workshops

• Customer Service Training
• Public Speaking / Presentation Skills Training
• Train the Trainer Training
• Staff Development / Employee Morale Training
• Tying Into A Better YOU (Stress Management and Balancing Life)
• Leadership Development Training
• Improving Communication and Work Relationships Inside the Workplace
• Excelling in Teamwork
• Employee Recognition & Awards Programs
• Dealing Positively With Workplace Negativity
• Creativity and Thinking Positive Training
• Administration / Secretary / Support Staff Development Programs
• Networking 101 / Building Healthy & Rewarding Relationships

Keynote Programs

• Untie the Knots®
  (Improving Habits, Choices, People, Relationships, Performance, and Results)
• Re-Igniting and Re-Capturing Your PASSION
• Untie the Knots®: A Prescription for C.H.A.N.G.E.
• Excelling in Teamwork
• Tying Into A Better YOU^TM
• Stress-Free Relationships: How to Work Harmoniously with Any Personality
• You Make The Difference!

Our on-site training, workshop and keynote programs are great for meetings, retreats, brown bag lunch and learn meetings, kick-off events, annual conferences, end of year events, and more.

2. How does my organization hire Ty Howard or a THS Consultant?

Whether you need to train several people at once, need training focused on a specific issue unique to your organization, or you’re looking for an alternative to sending your employees off-site… Let Ty Howard SeminarsTM help you meet and exceed your employee training needs.

Our on-site training or workshops are affordable. We know you care about the bottom line; and so do we. Our workshops are simply the best investment you can make today in your employees and your business.

It’s hassle-free. We take all the guesswork and worrying about details out of the equation. You let us know what training your group needs, where you’d like the training to be presented, and when. We handle everything else.

Call (443) 982-7582 or e-mail us at info{AT}tyhowardseminars.com.

Also, visit our On-Site Training Page or
Keynote Services Page for more details.

3. What types of professional organizations has Ty Howard or a THS Consultant presented to in the past?

Ty Howard and Ty Howard SeminarsTM has worked with corporations, government agencies, healthcare organizations, manufacturing organizations, real estate agencies, pharmaceutical companies, insurance agencies, associations, colleges and universities, and large sales teams; including Fortune 500 companies with $100 billion in assets.

Companies like General Mills Inc., Microsoft, Wells Fargo, Verizon, Comcast, ING Direct, Rite Aid, Bank of America, Wachovia, Johns Hopkins University, University of Hartford, Stanford University, University of California at Berkley, Jackson State University, Howard University, Children’s National Medical Center, Good Samaritan Hospital, MedStar Health, Dupont Pharmaceuticals, Manufactured Homeowners Association, Maryland Department Human Services, Minnesota Department of Human Services, U.S. Army, U.S. Navy, Federal Communications Commission (FCC), Food and Drug Administration (FDA), U.S. Department of Housing and Urban Development (HUD), U.S. Department of Justice… to name a few.

4. Can I or a representative from my organization come watch Ty Howard or a THS Consultant present for possible consideration for our organization?

Yes, you, your small committee, or a representative from your organization can come watch Ty Howard or a THS Consultant present to one of our client audiences.

Call (443) 982-7582 or e-mail us at info@tyhowardseminars.com.

PURCHASES AND RETURNS

• How do I make a purchase?
• What forms of payment are accepted?
• What if my transaction doesn’t go through?
• What is your return/refund policy?
• When I purchase online, is my transaction secure?
• How long will it take to receive my product?

1. How do I make a purchase?

You may purchase most seminars and products online through the shopping cart, or use our Printable Order Form. If you wish to make a purchase or registration over the phone please contact a THS Consultant (443) 982-7582 or e-mail us at
info{AT}tyhowardseminars.com.

If you do not have an item number or would like to browse our Online Store, add the item you would like to purchase to your shopping cart as you browse. Once you have completed your shopping, you may purchase your items online by credit card.

2. What forms of payment are accepted?

Currently, we accept credit cards to purchase courses, services, and products. You can use American Express, MasterCard or Visa.
3. What if my transaction doesn’t go through?

Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also, remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.

4. What is your return/refund policy?

Every seminar, DVD, CD-ROM, book, self-pace course, and e-Product you see on our website is 100% SATISFACTION GUARANTEED!

Public Seminars: All of our seminars are 100% SATISFACTION GUARANTEED! We’re confident that our seminar will provide you with the improved skills and techniques you expect. If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of attending the seminar stating the reason you were not satisfied, and we’ll arrange for you to attend another one of our seminars or receive a full refund – hassle-free.

Our cancellation policy for public seminars: You may cancel your registration up to 14 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 14 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

Our Online Store Guarantee: Our goal is to provide quality business training and professional development materials that meet your needs in today’s business environment. If for any reason you are dissatisfied with your Online Store purchase, return it to us within 30 days of receipt with a copy of your invoice & completed return form and you will receive an alternate product of your choice from our Online Store or a full refund (minus shipping & handling charges) — GUARANTEED.

This policy includes all audios, videos, books, workbooks and self-pace courses.
E-Products are always non-refundable or returnable. (Full refunds exclude all shipping and handling fees, and are guaranteed within a 30 day payment period.)

Product Return Address: Ty Howard Seminars^TM, 6400 Baltimore National Pike,
Suite 134, Baltimore, Maryland 21228.

If you have any questions, please contact Customer Service by calling (443) 982-7582 or by e-mail at info@tyhowardseminars.com.

5. When I purchase online, is my transaction secure?

Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail, and billing information) are stored in a server safe within the Ty Howard Seminars^TM database. Only those with proper authorization can view this data.

a. What is SSL encryption?
To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. Ty Howard Seminars^TM will not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.

b. Why isn’t my browser indicating “locked”?
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our website employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.

Unfortunately (but for obvious reasons), browsers won’t show the safe “key” or “lock” unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is “safe.” However, the absence of the “lock” or “key” does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the “View” menu in Netscape and the “File” menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.

6. How long will it take to receive my product?

You will receive your product within 5 to 20 business days from the time of your purchase, depending on if your product is a national or international order.

NOTE: PO Boxes will not be accepted for product deliveries; please provide a street address.

WEBINARS

• What is a Webinar?
• How does the Webinar work?
• What do I do on the day of the event?
• Can others listen in to the Webinar with me?
• Will I be able to ask questions during the Webinar?
• What should I do if I become disconnected during the Webinar?
• What if I need to cancel my Webinar registration?
• How do I contact Customer Service?

1. What is a Webinar?

A Webinar allows registered users to participate in the event using their computers to view the presentation and their phones to listen to the audio portion of the presentation.

2. How does the Webinar work?

a. Upon registering for the Webinar, you will receive a confirmation e-mail.

b. Two days prior to the Webinar, you will receive an e-mail containing your meeting number, Webinar instructions, Web link, and any other relevant information. The e-mail will include a Web link to test computer compatibility.

3. What do I do on the day of the event?

On the day of the Webinar, connect to the Webinar using the live event link (URL included in the e-mail you receive). You will be asked to provide your name, meeting ID, and password (included in your e-mail confirmation). Log in at least 15 minutes prior to the event to avoid delays.

For the audio portion, call the toll-free number sent in the e-mail confirmation. When you call, an operator will ask you to provide the Personal Identification Number (PIN) sent to you in your e-mail confirmation. You will be connected to the conference and placed on hold until the conference begins.

4. Can others listen in to the Webinar with me?

Yes. You pay a single registration for multiple participants. All participants must view the Webinar in the same room and on the same computer. We encourage you to invite others within your organization to participate in the Webinar for one low registration price.

5. Will I be able to ask questions during the Webinar?

If time allows, there will be a designated question/answer opportunity at the end of the conference. At that time the speaker will ask for and answer questions from participants.

6. What should I do if I become disconnected during the Webinar?

If you become disconnected during the Webinar or have difficulty connecting, view the Webinar Troubleshooting Tips or contact Customer Service at (443) 982-7582.

7. What if I need to cancel my Webinar registration?

If you need to cancel, contact Customer Service at (443) 982-7582. Please have your Order Number available.

You may cancel your registration up to five business days prior to the Webinar to receive a full refund of your enrollment fee. If you need to cancel less than five business days prior to the event, you will receive a credit valid toward the future purchase of any seminar, AV product, audio conference, or Webinar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

8. How do I contact Customer Service?

Contact Customer Service at (443) 982-7582. Customer Service Representatives are available to take your call Monday through Friday, 9am-6pm EST.

Business Office Phone: (443) 982-7582

Office Hours: Monday through Friday, 9:30 AM – 6:00 PM Eastern Time; not on weekends (Saturdays or Sundays) or holidays.